BFSI has always led other sectors in adopting emerging technologies. From usage of AI to RPA to Blockchain, financial services firms and banking firms lead other sectors in terms of innovation.
In their use of convenient forms of channels, such as Whatsapp for interacting with consumers and resolving their queries efficiently, to using e-KYC technologies to open virtual accounts, most financial services firms raised the bar in improving customer service, not only by resolving customer queries, but by leveraging their technologies to provide a better customer experience.
AI is being used by insurance firms to automate claims settlements, which reduces fraud significantly. Banks are also using AI to deliver loans within minutes and hyperpersonalize their services. Likewise, chatbots have become extremely common, and we see insurance firms and banks using them to provide basic customer service.
The Indian BFSI sector is also in an era of self-service, and firms are trying to automate every process where technology can make a difference with minimal human intervention.
MD, SVC Bank
Dy MD & Head - Digital, State Bank of India
CEO, Paytm Money
COO & CTO, NSE, India
President & Country Head – Branch Banking - Liabilities, Products & Wealth, Equitas Small Finance Bank
Head - IT, SBI Mutual Fund
Sr VP & Head - RTB , Kotak Mahindra Bank
CTO, Tata AIG General Insurance Co Ltd
Head IT & CISO, ITI Mutual Fund
Chief Information & Digital Officer, Bajaj Allianz Life Insurance Co Ltd
Chief Digital & Technology Officer, India Infoline Group
CIO, RBL Bank
Chief Technology & Data Officer, Edelweiss Tokio Life Insurance
Head - Operations & Customer Service, Bajaj Allianz General Insurance Co Ltd
CISO, Future Generali India Insurance Co Ltd
VP, Digital, Innovation & Architecture, DCB Bank
CTO, Easy Home Finance Ltd
CTO, U GRO Capital Ltd
Regional Manager BFSI - Data Protection Solution, Dell Technologies
Country Head - Strategic Program, Vertiv India
Director Sales India & SAARC, CrowdStrike
Technology Head, Enterprise & Government, India & SAARC, Juniper Networks
Enterprise Systems Engineering Lead – West, Juniper Networks
CEO, CTO & Co-Founder, Accops
VP - Enterprise Business, Skit.ai
National Product Manager, Crestron India
Founder & MD, Progressive Infotech Pvt Ltd
VP - Client Success, Progressive Infotech Pvt Ltd
BFSI Business Head, Automation Anywhere