The BFSI sector has always been a leader in adopting emerging technologies. From usage of AI to RPA to Blockchain, financial services firms and banking firms lead other sectors in terms of innovation.
From using convenient channels such as ‘WhatsApp’ for interacting with customers and resolving their queries efficiently, to using e-KYC technologies to open accounts virtually, most financial services firms showed firms from other sectors on how they could not only resolve customer queries but raise the bar in improving customer service.
AI is being used to automate claims settlements and reduce fraud in the insurance industry. Additionally, banks are using AI to hyper-personalize their services and deliver loans within minutes. The use of digital-only banks is now slowly gaining traction, and is rapidly transforming the way banking is consumed and delivered
Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.
