April 28-29, 202110:00am - 5:00pm

Reimagining the Customer Experience

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April 28-29, 2021 | 10am - 5pm


Time Session
10:15am – 10:20am Welcome Note
10:20am – 10:35am Opening Keynote :
Topic : Reimagining Banking: How to visualize and plan for the next phase of banking
Speaker : Deepak M Sharma, President & Chief Digital Officer, Kotak Mahindra Bank
10:35am – 11:05am Fireside Chat :
Topic : Best practices for application modernization in a Multi-Cloud world
Speakers :
Ramesh Lakshminarayanan, CIO & Group Head - IT, HDFC Bank
Vikram K, Senior Director, Industry verticals Sales, HPE
Srikanth R P, Editor, Express Computer & CRN India, Indian Express Group (Moderator)
11:05am – 11:20am Topic : Innovations in the financial services ecosystem
Speaker : Dr N Rajendran, CEO, IFTAS (A RBI Subsidiary)
11:20am – 11:50am Topic : Provide seamless support for a work from anywhere workforce
Speaker : Vikas Malhotra, Head – Enterprise Business, LogMeIn
11:50am – 12:35pm Panel Discussion :
Topic : How the BFSI sector is setting new benchmarks using emerging technologies
Panelists :
Sachin Bakliwal, Head of Asset Management and AMO Technology and Analytics, Fidelity International
A Shiju Rawther, Chief Information & Technology Officer, CARE Ratings Ltd.
Soumendu Ganguly, Vice President - Product, Analytics and Design, CAMS
Prabhakar Tiwari, Chief Growth Officer, Angel Broking
Jason Jameson, Vice President, IBM Public Cloud, IBM Global Markets - Cloud Sales, IBM APAC
Rajendra Mhalsekar, Head Wholesale Banking Technology - Innovation & Architecture, IDFC First Bank (Moderator)
12:35pm – 1:10pm Topic : White Paper launch & Automation as a key enabler for Customer Servicing in Financial Services
Speaker : Ajay Kumar, Vice President - Presales and Customer Success, India & South Asia, UiPath
1:10pm – 1:25pm Topic : Distributed Cloud Made Real — Build faster. Securely. Anywhere
Speaker : Briana Frank, Director of Product management, IBM Cloud, IBM
1:25pm – 2:00pm Lunch Break
2:00pm – 2:20pm Topic : How to present a business case for emerging technologies to your board
Speaker : Ekhlaque Bari, Chief Technology Officer, Fullerton India Credit Co. Ltd.
2:20pm – 2:40pm Topic : Delivering Customer - Centricity in Retail Banking
Speaker : Mithlesh Razdan, Lead Solution Engineer, Salesforce India
2:40pm – 3:00pm Topic : Role of Emerging Technologies in enhancing Insurance penetration in India
Speaker : Sourabh Chatterjee, President, Head - Technology, Digital Sales, Travel, Bajaj Allianz General Insurance Ltd.
3:00pm – 3:15pm Topic : Unlocking the Future with Connected Banking
Speaker : Sunil Pandita, VP - Sales, India / South Asia, Newgen Software Technologies Limited
3:15pm – 3:35pm Topic : Protect Financial Data & Consumer Trust, with a fully integrated & compliant solution from Accops
Speaker : Mohan Bhat, MD & Co-Founder, Accops Systems Private Limited
3:35pm – 4:20pm Panel Discussion :
Topic : The critical role of automation in the Insurance sector
Panelists :
Kayzad Hiramanek, Chief - Operations & Customer Experience, Bajaj Allianz Life Insurance Co. Ltd.
Shyam Sheshadri, Head - Innovations Lab, Tata AIG General Insurance
Umesh Padala, Chief Digital and Chief Technology Officer, Star Health Digital
Gaurav Chaudhri, CTO, Reliance General Insurance
Deepak Lingwal, COO, SBI General Insurance
Murli Mohan, Vice President, India Domestic Business, UiPath
Thomson Thomas, Insurance Technology Thought Leader (Moderator)
4:20pm – 4:40pm Topic : The inevitable: AI-powered workforce for BFSI
Speaker : Erik Leung, Group CPO, Simplifai
Time Session
10:00am - 10:40am Fireside chat :
Topic : Future of Banking
Speakers :
Munish Mittal, Thought Leader, Banking
Srikanth R P, Editor, Express Computer & CRN India, Indian Express Group
10:40am - 11:00am Topic : Unifying the Ecosystem for Effortless Lending
Speaker : Smriti Saxena, Senior Solution Engineer, Salesforce India
11:00am - 11:15am Topic : Reimagining the future of Insurance
Speaker : Balkrishna Singhania, EVP & Chief Digital Officer, HDFC Life
11:15am - 11:45am Topic : Cloud Adoption Imperatives for BFSI industry - Essential Do's and Dont's
Speaker : Sudip Banerjee, Senior Director, Transformation strategy, APJ, Zscaler
11:45am - 12:05pm Topic : Building a national technology infrastructure for accelerating financial inclusion
Speaker : Suresh Sethi, CEO, NSDL e-Governance Infrastructure Limited
12:05pm - 12:25pm Topic : Powering Data Driven Digital Transformations - By CRG-Tableau
Speaker : Atul Vaidya Vice President - India & ASEAN, CRG Solutions
12:25pm - 12:45pm Topic : How data is shaping up the future of BFSI
Speaker : Palash Mitra, Regional Director, EDB
12:45pm - 1:00pm Topic : Balancing Act Between Unprecedented Growth, Cloud Adoption and Regulatory Compliances
Speaker : Ashish Tandon, Cloud Security Lead, India and SAARC, Check Point Software Technologies Ltd
1:00pm – 1:30pm Lunch Break
1:30pm – 2:00pm BFSI Digital Innovation Awards Ceremony
2:00pm – 3:00pm Panel Discussion :
Topic : Fortifying security in an era of zero trust
Panelists :
Shashank Bajpai, CISO, ECGC Limited
Prasanna Lohar, Head - Digital, Innovation and Architecture, DCB Bank
Vikas Malhotra, Head – Enterprise Business, LogMeIn
Sudip Banerjee, Senior Director, Transformation strategy, APJ, Zscaler
Shivkumar Pandey, CISO, Bombay Stock Exchange
Moumita Deb Choudhury, Special Correspondent, Express Computer & CRN, Indian Express Group (Moderator)
3:00pm - 3:30pm Fireside Chat :
Topic : How Asirvad Micro Finance improved customer delight by creating a 360 degree view of the customer
Speakers :
Anand Sharma CTO, Asirvad Micro Finance Ltd
Ratish Menon Regional Sales Director - BFSI, Salesforce India
3:30pm – 4:15pm Panel Discussion :
Topic : How emerging financial services players are redefining the future of the BFSI sector
Panelists :
Nilesh Sangoi, CDO, Fincare Small Finance Bank
Swaminathan K, Head of Digital Banking, ESAF Small Finance Bank
Arvind Murarka, Vice President - IT & Hubs, Arohan Financial Services
Sandhya Michu, Principal Correspondent, CRN India & Express Computer, Indian Express Group (Moderator)

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