April 28-29, 202110:00am - 5:00pm

Reimagining the Customer Experience

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April 28-29, 2021 | 10am - 5pm


Reimaginingthe CustomerExperience

  • The Indian BFSI sector continues to drive innovation and set the digital agenda for the rest of the sectors.

    In the aftermath of the pandemic, the Sector has gone on an overdrive and is using contactless technologies extensively.

    What we are witnessing is a significant increase in the deployment of emerging technologies.

    This is in evidence with banks and insurance firms using AI to onboard customers with eKYC systems, and for automating claims and tackling fraud.

  • It truly is the age of apps, algorithms and AI.

    Today almost every firm in the BFSI industry is using a combination of emerging technologies to improve its competitiveness.

    It is common to find firms in this sector to use open APIs to encourage startups and other fintech firms to build apps on top of their own platforms.

    Algorithms are already loan approval and delivery in minutes, and apps have become the staple and starting point for fulfilling financial needs.






Deepak M Sharma

President & Chief Digital Officer,
Kotak Mahindra Bank

Ekhlaque Bari

Chief Technology Officer,
Fullerton India Credit Co. Ltd.

Nilesh Sangoi

Fincare Small Finance Bank

Shashank Bajpai

CISO, ECGC Limited

Arvind Murarka

Vice President - IT & Hubs, Arohan Financial Services

Dr N Rajendran

IFTAS (A RBI subsidiary)

A Shiju Rawther

Chief Information & Technology Officer,
CARE Ratings Ltd.

Soumendu Ganguly

Vice President - Product, Analytics and Design,

Umesh Padala

Chief Digital and Chief Technology Officer,
Star Health Digital

Kayzad Hiramanek

Chief - Operations & Customer Experience,
Bajaj Allianz Life Insurance Co. Ltd

Shivkumar Pandey

Group CISO, Bombay Stock Exchange

Prasanna Lohar

Head - Digital, Innovation & Architecture, DCB Bank

Sourabh Chatterjee

President, Head - Technology, Digital Sales, Travel, Bajaj Allianz General Insurance Ltd.

Rajendra Mhalsekar

Head Wholesale Banking Technology- Innovation & Architecture, IDFC First Bank

Sachin Bakliwal

Head of Asset Management and AMO Technology and Analytics, Fidelity International

Thomson Thomas

Insurance Technology Thought Leader

Munish Mittal

Thought Leader, Banking

Shyam Seshadri

Head - Innovations Lab,
Tata AIG General Insurance

Gaurav Chaudhri

Reliance General Insurance

Deepak Lingwal

Chief Operating Officer, SBI General Insurance

Swaminathan K

Head of Digital Banking, ESAF Small Finance Bank

Suresh Sethi

CEO, NSDL e-Governance Infrastructure Limited

Balkrishna Singhania

EVP & Chief Digital Officer, HDFC Life

Ramesh Lakshminarayanan

CIO & Group Head-IT, HDFC Bank

Prabhakar Tiwari

Chief Growth Officer,
Angel Broking

Vikram K

Senior Director, Industry verticals Sales, HPE

Vikas Malhotra

Head – Enterprise Business, LogMeIn

Ratish Menon

Regional Sales Director - BFSI, Salesforce India

Mithlesh Razdan

Lead Solution Engineer,
Salesforce India

Smriti Saxena

Senior Solution Engineer,
Salesforce India

Ajay Kumar

Vice President - Pre-sales and Customer Success, India & South Asia, UiPath

Murli Mohan

Vice President, India Domestic Business, UiPath

Jason Jameson

Vice President, IBM Public Cloud, IBM Global Markets - Cloud Sales,

Briana Frank

Director of Product Management,
IBM Cloud, IBM

Sudip Banerjee

Senior Director, Transformation Strategy, APJ, Zscaler

Erik Leung

Group CPO, Simplifai

Palash Mitra

Regional Director,

Ashish Tandon

Cloud Security Lead, India & SAARC,
Check Point Software Technologies Ltd

Atul Vaidya

Vice President - India & ASEAN, CRG Solutions

Mohan Bhat

MD & Co-Founder,
Accops Systems Private Limited

Sunil Pandita

VP - Sales, India / South Asia
Newgen Software

Anand Sharma

CTO, Asirvad Micro Finance Ltd.


Who Will Attend?

80 – 100 Key Senior level IT leaders from BFSI, Ministry of Finance and Regulatory Bodies involved in policy making, procurement and implementation of technology with their organizations.
BFSI leaders/IT Heads from the following institutions will be attending the event:


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